Privacy Policy

Last updated: August 2026 | How we protect and handle your information

At VendorForest, privacy and buyer-vendor trust are our core priorities. This policy explains how we collect, use, and safeguard your data across our marketplace.

1. Information We Collect

To facilitate seamless and secure escrow transactions on VendorForest, we collect necessary personal information when you create an account, place an order, or register as a vendor:

  • Account Data: Name, email address, phone number, and delivery addresses.
  • Transaction & Escrow Data: Payment verification details, purchase history, and delivery confirmation records.
  • Vendor Verification: Government-issued ID and business documentation for vendor authentication.
  • Technical Data: IP address, device type, and browsing patterns to protect against fraud.

2. How We Use Your Information

We strictly utilize collected data to operate, protect, and enhance marketplace services:

  • Processing transactions and managing escrow funds until order delivery is confirmed.
  • Verifying vendor authenticity to ensure buyers receive exact ordered products.
  • Resolving order disputes, transit damage claims, and buyer refund processing.
  • Sending essential updates regarding order statuses and platform updates.

3. Data Sharing & Third Parties

VendorForest does not sell, rent, or trade your personal information. We only share necessary details with trusted entities required to fulfill your order:

  • Logistics Partners: Delivery details (name, address, phone number) are shared with carriers for order fulfillment.
  • Payment Processors: Secure financial routing for buyer payments and vendor payouts.
  • Legal Obligations: Compliance with statutory regulations or law enforcement requests when legally mandated.

4. Data Security

We employ enterprise-grade security protocols, including end-to-end encryption, strict access controls, and regular system audits, to protect your personal and financial information against unauthorized access, alteration, or disclosure.

5. Your Privacy Rights

You maintain full control over your personal data on VendorForest. You have the right to request access to your information, update account details, or request account deletion by contacting our privacy team at hi@vendorforest.store.